Frequently Asked Questions

The National Disability Insurance Scheme (NDIS) is Australia's national scheme for people with disability. It provides funding directly to eligible individuals to help them access the support and services they need to live independently and participate in their community.

To be eligible for the NDIS, you generally need to:

• Be under 65 years of age when you first apply
• Be an Australian citizen, permanent resident, or hold a Protected Special Category Visa
• Have a permanent and significant disability that affects your ability to take part in everyday activities

If you're unsure about your eligibility, we can help you understand the process.

An NDIS plan is a personalised document that outlines your goals, the supports you need, and how much funding you have to achieve them. Your plan is developed with you and is based on your individual needs and circumstances. Plans are typically reviewed annually.

We provide a range of NDIS services including:

• Community Participation - Social outings, events, and activities
• Assistance with Daily Life - Personal care, household tasks, and routines
• Respite / Short-Term Accommodation - Safe stays with 24/7 support
• Supported Independent Living (SIL) - Ongoing support in your own home

Yes, Sahima Care Services is a registered NDIS provider. This means we meet the quality and safety standards set by the NDIS Quality and Safeguards Commission. Being registered allows us to provide services to all NDIS participants, including those with agency-managed or plan-managed funding.

We currently provide services across Melbourne and surrounding areas in Victoria. If you're unsure whether we service your area, please contact us and we'll be happy to discuss your options.

Getting started is easy:

• Step 1: Contact us by phone or through our website
• Step 2: Tell us about your needs and NDIS plan
• Step 3: We'll design a support plan that matches your goals
• Step 4: Start receiving support from our team

We'll guide you through every step of the process.

Yes! We believe in matching you with support workers who best fit your needs, preferences, and personality. We take into account factors like cultural background, language, shared interests, and specific skills required for your support needs.

If you're not yet an NDIS participant, we can help you understand the application process. Contact us and we'll provide information about how to apply for the NDIS and what to expect. We can also connect you with support coordinators who can assist with your application.

Yes, all our support workers are fully qualified and screened. They hold:

• Relevant qualifications in disability support or community services
• Current NDIS Worker Screening Check
• National Police Check
• Current First Aid and CPR certifications

They also receive ongoing training to ensure they provide the highest quality care.

Absolutely! We understand that your needs may change over time. We offer flexible scheduling and can adjust your support plan as needed. Just contact us and we'll work with you to make any necessary changes.

We ensure continuity of care by having a team of trained support workers familiar with your needs. If your regular support worker is unavailable, we'll arrange for another qualified team member who has been briefed on your support plan to ensure consistent care.

NDIS funding can be managed in three ways:

• Self-managed: You manage your own funding and pay providers directly
• Plan-managed: A plan manager handles payments on your behalf
• Agency-managed: The NDIA manages your funding and pays providers

We work with all funding management types.

Our services are priced according to the NDIS Price Guide, which sets maximum prices for NDIS supports. The cost will depend on the type of support you need and when you need it. We provide transparent pricing and will discuss all costs with you before services begin.