Start your journey with Sahima Care Services in four easy steps — from your first call to receiving the right NDIS support in Melbourne.
We know that starting with a new NDIS provider can feel daunting. That's why we've designed our process to be straightforward and stress-free. Whether you're a new participant, a family member, or a support coordinator helping someone plan their care, here's exactly what to expect when you choose Sahima Care Services.
A clear path from your first conversation to ongoing, person-centred support.
Call us or submit an enquiry through our contact form.
We listen to your needs and review your NDIS plan.
We design services that match your lifestyle and preferences.
Our team begins supporting you straight away.
Reach out by phone or through our online contact form. Tell us a little about yourself, your NDIS plan, and what kind of support you're looking for. There's no pressure and no obligation — this is just an introductory chat so we can understand what would help you most. Our team will respond promptly and arrange a convenient time to talk further.
Next, we'll meet — in person, over the phone, or by video call — to talk about your goals, daily routines, and the supports already in your NDIS plan. We listen carefully, ask clarifying questions, and make sure we understand what independence looks like for you. This is your chance to share what matters most: your preferences, cultural background, and any specific needs around language, gender, or experience of your support workers.
Based on the conversation, we put together a tailored support plan that fits your NDIS funding, schedule, and goals. We outline who'll be supporting you, what tasks they'll help with, and how often. Everything is documented in a clear service agreement so there are no surprises. You review the plan, ask questions, and adjust anything before signing off.
Once your service agreement is in place, we get started — usually within a few days. Your matched NDIS support workers begin their visits at the times you've agreed, and we stay in regular contact to make sure everything is working as it should. If your needs change, we'll adjust your supports. You can switch workers, increase or reduce hours, or change services at any time — this is your plan, and you're always in control.
If you're ready to start receiving NDIS support — or just want to chat through your options — we'd love to hear from you. No pressure, no obligation, just a friendly conversation about what would help.